Warranty Policy

1. Warranty Coverage Overview

Thank you for purchasing our product.
This Warranty applies to products purchased in India through authorized sales channels and covers manufacturing defects under normal use.

What Is CoveredDescription
Defects in materialsIssues caused by faulty or substandard materials used in the product
Defects in workmanshipProblems resulting from manufacturing or assembly errors
Hardware failures during normal useHardware malfunctions occurring under normal, intended use conditions
What Is NOT CoveredDescription
Normal wear and tearDamage resulting from normal aging or regular use of the product
Damage caused by misuse, accident, or improper useDamage caused by incorrect operation, accidents, or use not in accordance with instructions
Damage caused by water, dust, fire, flood, lightning, or extreme weatherDamage due to environmental factors or natural disasters
Products purchased from unauthorized sellersItems not bought through official or authorized sales channels
Consumables and accessories (such as paper, cables, chargers)Parts that are designed to be replaced or used up during normal operation
Cosmetic damage (scratches or dents) that does not affect product functionAppearance-related damage that does not impact performance or functionality

2. Warranty Period

The warranty period starts from the original purchase date, as shown on the invoice or order record.

Product TypeWarranty Duration
Main Product (e.g., device)1 months from purchase
Accessories (if included)1 months from purchase

Warranty duration is subject to the information shown on the purchase platform at the time of order.

3. Warranty Service

What We May DoDetails
RepairWe repair the product if the issue is covered by warranty
ReplacementWe replace the product with the same or an equivalent model
RefundWe provide a refund if repair or replacement is not available

Final decision depends on product condition and purchase platform policy.

4. How to Request Warranty Service

What to PrepareDetails
Order informationOrder number or purchase invoice
Product detailsProduct model
Issue descriptionBrief description of the problem
Proof (if needed)Photos or videos of the issue

We recommend submitting the request through the original purchase platform.

5. Important Notes

NoticeDescription
Platform terms applyWarranty coverage follows the product listing and order details
No extra coverageThis warranty does not add coverage beyond what is stated
Legal rightsYour legal consumer rights remain unchanged

© 2026 ZEITEL. All Rights Reserved.